Difference between revisions of "Help Centre"

From Charitylog Manual
Jump to: navigation, search
(Service Health - About)
(6 intermediate revisions by 2 users not shown)
Line 1: Line 1:
 
[[File:helpheader_small.png|right]]
 
[[File:helpheader_small.png|right]]
  
''Location in standard build:'' '''''Question Mark symbol on left-hand banner'''''
+
[[File:Menu_HelpCentre.PNG]]
  
  
[[File:Cl_QS_17.png|100px|border]]
+
The Help Centre contains various tabs with diagnostic and support information/tools.
 
 
 
 
The Help Centre contains various tabs with diagnostic and support information.
 
  
  
Line 13: Line 10:
  
  
==="About" tab===
+
=Service Health - About=
 
 
This tab shows details about your Charitylog system, and details about your own computer and browser, as well as some useful links (to speedtest.net, for example).
 
 
 
[[File:cl_HC_2.png|border]]
 
 
 
 
 
==="Development Suggestions" tab===
 
 
 
This tab is deprecated.
 
 
 
 
 
==="Manual" tab===
 
 
 
This tab contains a link to this manual.
 
 
 
[[File:cl_HC_3.png|border]]
 
 
 
 
 
==="Live Chat" tab===
 
 
 
We recently piloted a live chat feature. We're now reviewing your feedback and looking at some possible providers of live chat software.
 
 
 
 
 
==="Remote Desktop" tab===
 
 
 
This tab contains a link to open a remote desktop session. This will allow our support team to view your screen and control your keyboard and mouse.
 
 
 
Our support technician will give you a 9 digit number to enter, which will prompt your computer to download a small program to share your screen.
 
 
 
You can also generate a diagnostic report from this tab. The support technician will advise you if this is required.
 
 
 
[[File:cl_HC_4.png|border]]
 
 
 
 
 
==="Walkthroughs' tab===
 
 
 
Deprecated.
 
 
 
 
 
==="System Updates" tab===
 
 
 
The "System Updates" tab contains the following tabs:
 
 
 
* '''Future Updates''' tab, showing updates coming when your system is automatically upgraded to the next version.
 
 
 
* '''Released Updates''' tab, showing updates that have already been released. You can tick updates "as read", just like emails; when you next view the page, updates marked as read will be moved to the "Previously Read Updates" tab.
 
 
 
* '''Previously Read Updates''' - shows update notes you have marked as read.
 
 
 
* '''Change Your Release Date''' - the system is automatically updated four times per year. These updates go live on the 1st Feb, 1st June and 1st October each year. However, to manage the load on our support department, not all customer systems are upgraded on the release date of the upgrade. Your system might update at any time during the 4 month period between releases, and the scheduled date will be shown on this tab. However, if you want to update your system earlier than your scheduled date, you can change the date here and click "Update Release Date".
 
  
* '''[[Change First Level Password]]'''. Here you can change the first (organisation) password that users enter when logging into the system.
+
This section contains information about your systems.
  
 +
This tab shows details about your system, and details about your own computer and browser, as well as some useful links (to speedtest.net, for example).
  
==="Your Organisation's Docs" tab===
+
[[File:HC_about.PNG]]
  
This tab is intended for you to upload your own documents, which might be specific training material you've put together, or any documents you want to store centrally but don't specifically relate to a person or a referral (when you would use the [[Uploaded Documents]] feature).
+
* '''Uploaded Documents Disk Space Used''' - Displays the estimated space used by the systems uploaded documents.
 +
* '''Software Version''' - Displays a description of your system.
 +
* '''Data Version''' - The current data version of your system.
 +
* '''Software Version''' - The release version of your system.
 +
* '''Browser Info''' - A link to check your browser and a technical tag of your browser.
 +
* '''Internet Speed Checker''' - Internet Speed test link.
 +
* '''Script Status''' - The status of your browsers Java Script setting.
 +
* '''Time/Clock Check''' - The status of your computers clock.
 +
* '''Last logout cookie''' - Used for diagnostics.
 +
* '''Last unset-session cookie''' - Used for diagnostics.
  
The process of uploading documents to this tab is the same as for [[Uploaded Documents]], but any documents uploaded will be visible to all users. There is no per-group or per-user control for visibility of documents uploaded here.
+
=Manual=
  
 +
This section gives you a button to open the WIKI manual.
  
==="Webinars" tab===
+
=Live Chat=
  
We run a free webinar session once a month. Most webinars are for training purposes, and we also look at new features, questions from customers, and more.
+
This is a deprecated feature and is due to be replaced with a new ticket system in early to mid 2019.
  
All webinars are recorded, and will appear on this tab usually within a week of broadcast.
+
=Remote Desktop=
  
If you have any feedback or questions about webinars, please contact me at [mailto:webinars@dizions.co.uk webinars@dizions.co.uk].
+
This section is used under the guidance of our Technical Support Team.
  
 +
[[File:HC_remote.PNG]]
  
----
+
===Generate Diagnostics Report===
[[User:Rob Kay|Rob Kay - manual author]] ([[User talk:Rob Kay|talk]]) 16:28, 10 April 2017 (BST)
 
[[File:helpheader_small.png|right]]
 
[[Category:Features]]
 

Revision as of 14:57, 28 January 2019

Helpheader small.png

File:Menu HelpCentre.PNG


The Help Centre contains various tabs with diagnostic and support information/tools.



Service Health - About

This section contains information about your systems.

This tab shows details about your system, and details about your own computer and browser, as well as some useful links (to speedtest.net, for example).

File:HC about.PNG

  • Uploaded Documents Disk Space Used - Displays the estimated space used by the systems uploaded documents.
  • Software Version - Displays a description of your system.
  • Data Version - The current data version of your system.
  • Software Version - The release version of your system.
  • Browser Info - A link to check your browser and a technical tag of your browser.
  • Internet Speed Checker - Internet Speed test link.
  • Script Status - The status of your browsers Java Script setting.
  • Time/Clock Check - The status of your computers clock.
  • Last logout cookie - Used for diagnostics.
  • Last unset-session cookie - Used for diagnostics.

Manual

This section gives you a button to open the WIKI manual.

Live Chat

This is a deprecated feature and is due to be replaced with a new ticket system in early to mid 2019.

Remote Desktop

This section is used under the guidance of our Technical Support Team.

File:HC remote.PNG

Generate Diagnostics Report