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Revision as of 11:56, 25 February 2021 by Msim (talk | contribs) (Browser)
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Welcome to the system manual

This manual is a full guide to get the best out of your system and its Modules. In this manual, you will find help topics on each page of the system and a range of 'How to Guides'.

In addition to our online manual, we have numerous webinars available in the Help Centre.

The main menu on the left will take you around the manual to access all topics.


We have introduced a new call system for support and the telephone number has changed. If you are using Charitylog, Crossdata or Charitylog Local (with a support package) the new number for support is 0333 222 5957 . Please note that this is not a premium rate number and is equivalent to calling a 01 or 02 number. For individual call charges please contact your telecoms service provider.

System Updates

Three times a year a new updated version of the software is released, see Updates for details of when they are released. If you wish to see the new features before they are made available to your live system it is recommended that you set the update date of your training/test version to be before your live system. For details of changing your update date see Help Centre.


A browser is an application on a computer or device that is used to access the internet. The system can be used on a wide range of modern browsers including, MS Edge, Mozilla Firefox, Chrome and Safari, our system supports the latest two versions of each these browsers. We will be removing support for Internet Explorer 11 in line with Microsoft on the 17th August 2021.

It is important that your browser is kept up to date with software updates from the manufacturer.

DO NOT log into two systems (live system and a training system) on the same browser. If you work on different systems, maybe your live and training, then you will need to use two separate browsers, one for each system.

Browser Add-ons

Consideration must be made for what browser add-ons you have. An add-on is a small program that has been downloaded and installed on to the browser. Some browsers may read and capture the data from the websites that you visit, this would include any online CRM system. These add-ons may seem to be innocent but even spelling and grammar checkers may upload your data and store it on their own systems. It is important that you trust you add-ons and have viewed the privacy policy of these third parties. For further information please contact you IT Department. The diagram below displays how this may happen.


Logging In

Screen Layout

The system is split up into various sections.

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Section 1

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This section displays your organisation's name and logo. To update these detail see Organisation Details.

Section 2

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In this section you will find;

  • Username - Click on your user name to access your My User Options to change your settings and password.
  • Branch (Requires Branch Module) - Displays the name of the current branch you are logged in to. To change branch click on the current branch displayed and select the branch you wish to change to.
  • Inactivity Timer - This clock counts down showing how long the current session has left before you are logged out. The timer will reset when the page changes, normally by navigating to a new page or saving information on that page. Please note that 'pop up' boxes and screens will not refresh the timer. You can click on the timer to manually reset the clock. If you use multiple tabs each tab will have it's own count down timer, it's important to make sure a tab does not time out. Administrator can reduce the inactivity timer in Operational Rules.

Section 3

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This section is the main navigation menu of the system and includes:

  • Log out button - Clicking on the logout page will give you a prompt to log out.
  • System Menus - The system menus will show you the available parts of the system that you can use. These menus are controlled by Group Access, security groups that define what you can do on the system. These groups are controlled by your system administrators.
  • Menu Search tool - The search tool will search all of the menus to find the keyword entered. This is a quick way of navigating around the system. You can also enter numbers to search for either records or referral/cases.
  • Admin Menu (System cog) - The Admin Menu contains the set up pages of the system. Most items in the Setup Menu are only accessible by administrators.

Section 4 - The Sidebar Menu

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The sidebar menu displays;

  • Home Page button - To change your home page click on your name in section 2.
  • View Dashboard - Real time dashboard powered by the Analytics Report
  • Alerts (Requires Roster Module with Alerts) - Flashes if alerts are detected, clicking the bell allows you to access the alerts centre.
  • Comms Centre - Displays a phone that flashes when text messages have been received (requires a TextAnywhere account).
  • The Manual - Takes you to the manual.
  • The Help Centre - Tools and Webinars
  • Page Info - A useful tool for administrators displaying access checks. This item will also display Access Keys.

Section 5

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