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[[File:Logo_charitylog_crossdata_dizions.png|centre]]
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==Welcome to the system manual==
  
{{helpheader}}
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This manual is a full guide to get the best out of your CRM and its [[Modules]]:
 +
* How-to-guides
 +
* [[Webinars]]
 +
* A dedicated page for every page in the CRM - click the question mark in the top right.
  
 +
You can also contact our customer support team at support@dizions.co.uk. Customers on our One and Plus plans can also call 0333 222 5957. Please provide the support team with your account number (click the question mark in the top right).
  
==Welcome to the Charitylog manual.==
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==Logging In==
 +
Edge, Firefox, Chrome and Safari are supported. Internet Explorer is no longer supported. It is important that your browser is kept up to date as we only support the two latest versions.
  
 +
Please DO NOT log into two systems (e.g. your live and training systems) on the same browser. If you work on different systems, please use two separate browsers.
  
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{{#ev:youtube|ZDswvem1rwo|790}}
  
The links below will take you to an overview chapter for each section. From there, you can find more detailed pages on specific parts of the system as necessary. [[Blue links are articles]] - click on the link to read more about that subject.
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==Screen Layout==
  
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The main menu contains all your day-to-day tasks, like the Action List, Calendar and lists of organisations and people:
  
If you know the subject you are looking for, you can use the search box, which appears at the top right of every page on this system.
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[[File:clog_top_menu.png|alt="Main Menu tabs"]]
  
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The user menu has links to your user settings, home page, dashboard and this manual:
  
Can't find what you need? Call Charitylog support on 01989 763 691, or email support@charitylog.co.uk. Remember that a manual is very useful, but it's no substitute for good contact with a real person! At Charitylog we don't want to just sell you some software and leave you out in the cold; we want to make sure that you get the best use possible from it, so please give us a call if you need to. We are always happy to provide extra training days if required - one of our skilled trainers can visit your office and run through anything you need to, one-on-one.
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[[File:clog_user_menu.png]]
  
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The search bar lets you search the whole system, including people:
  
'''We grow our business by referrals'''. If you use Charitylog and like it, please don't keep us to yourself - tell your friends! We are very approachable and will be happy to do a "test drive" demonstration over the phone, answer any questions and if required, do a demo visit.
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[[File:clog_search.png]]
  
== Quick Start Guides ==
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The settings cog is for administrators to configure the system: users, projects/services, settings etc:
  
* '''[[Quick Start Guide for Users]]'''
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[[File:clog_settings_menu.png]]
  
* '''[[Quick Start Guide for Administrators]]'''
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==Browser Add-ons==
 +
An add-on is a small program that has been downloaded and installed  on to the browser. Some browsers may read and capture the data from the websites that you visit, this would include any online CRM system. These add-ons may seem to be innocent but even spelling and grammar checkers may upload your data and store it on their own systems. It is important that you trust your add-ons and have viewed the privacy policy of these third parties.
  
* '''[[Quick Start Guide for Chief Executives]]'''
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==System Updates==
  
== User Manual ==
+
Your system receives a [[Updates|major update]] three times a year. Your test system is updated before your live so you can preview new features.
 
 
* '''[[Introduction To Charitylog]]''' - A quick tour of the Charitylog system
 
 
 
* '''[[Office Functionality]]''' - How Charitylog can help staff with office work
 
 
 
* '''[[Organisations And People]]''' - Different types of organisations and people found within the Charitylog system
 
 
 
* '''[[Recording Contacts]]''' - Recording interactions with people using Charitylog
 
 
 
* '''[[Carer Assignments]]''' - How to use Charitylog to record carer relationships between people
 
 
 
* '''[[Volunteers]]''' - Using Charitylog to assign, manage and report on volunteers
 
 
 
* '''[[Clubs And Clinics Module]]''' - Using the Clubs and Clinics module to manage  attendances at all sorts of activities
 
 
 
* '''[[Support Worker Module]]''' - setting up and running the Support Worker module
 
 
 
* '''[[Handyperson Module]]''' - Setting up and running the Handyperson module
 
 
 
* '''[[Reports]]''' - Using Charitylog's reports to get information about your organisation's activity.
 
 
 
== Administrator Manual ==
 
 
 
Click the headings to read each overview.
 
 
 
* '''[[Introduction to Charitylog for Administrators]]''' - How Charitylog works, and what it means to be an Administrator.
 
 
 
*'''[[Projects (Administrator guide)]]''' - How to use Projects.
 
 
 
* '''[[Organisations And People (Administrator guide)]]''' - Different types of organisations and people within the Charitylog system.
 
 
 
* '''[[Recording Contacts (Administrator guide)]]''' - Setting up your Charitylog system so that users can record contacts efficiently and easily.
 
 
 
* '''[[Office Functionality (Administrator guide)]]''' - Ways that Charitylog helps organisations run on a day-to-day basis, and how to set up these parts of the system.
 
 
 
* '''[[Assessments (Administrator guide)]]]''' - How to set up and use Assessment Forms.
 
 
 
* '''[[Carer Assignments (Administrator guide)]]''' - Setting up Carer Assignments.
 
 
 
* '''[[Volunteers (Administrator guide)]]'''- Setting up the Volunteers framework in Charitylog so that users can assign, manage and report on volunteers.
 
 
 
* '''[[Clubs And Clinics Module (Administrator guide)]]''' - Setting up the Clubs and Clinics module.
 
 
 
* '''[[Support Worker Module (Administrator guide)]]''' - Setting up the Support Worker module.
 
 
 
* '''[[Handyperson Module (Administrator guide)]]''' - Setting up the Handyperson module.
 
 
 
* '''[[Accounts Module (Administrator guide)]]''' - Setting up the Accounts module.
 
 
 
* '''[[Outcomes (Administrator guide)]]''' - Setting up Outcomes and how to use them.
 
 
 
* '''[[Reports (Administrator guide)]]''' - Using Charitylog to provide a range of reports on all aspects of your activity.
 
 
 
* '''[[Add-ons]]''' - Add-on, third party software available to enhance your Charitylog system.
 
 
 
* '''[[Portals]]''' - Using a Charitylog system that feeds to, and/or takes data from, other linked organisations using Charitylog.
 
 
 
* '''[[System Setup Guide]]''' - The complete guide to setting up your Charitylog system.
 
 
 
* '''[[User Access Management]]''' - How to use the various access control measures in Charitylog to stay in control of who can use what on the system.
 
 
 
 
 
----
 
 
 
=Other content=
 
 
 
[[FAQs]]
 
 
 
[[Data Migration Guide]]
 
 
 
[["Details" Screens]]
 
 
 
[[Flow Charts]]
 
 
 
 
 
 
 
''- Rob Kay (site admin)''
 

Latest revision as of 12:31, 7 February 2024

Logo charitylog crossdata dizions.png

Welcome to the system manual

This manual is a full guide to get the best out of your CRM and its Modules:

  • How-to-guides
  • Webinars
  • A dedicated page for every page in the CRM - click the question mark in the top right.

You can also contact our customer support team at support@dizions.co.uk. Customers on our One and Plus plans can also call 0333 222 5957. Please provide the support team with your account number (click the question mark in the top right).

Logging In

Edge, Firefox, Chrome and Safari are supported. Internet Explorer is no longer supported. It is important that your browser is kept up to date as we only support the two latest versions.

Please DO NOT log into two systems (e.g. your live and training systems) on the same browser. If you work on different systems, please use two separate browsers.

Screen Layout

The main menu contains all your day-to-day tasks, like the Action List, Calendar and lists of organisations and people:

"Main Menu tabs"

The user menu has links to your user settings, home page, dashboard and this manual:

Clog user menu.png

The search bar lets you search the whole system, including people:

Clog search.png

The settings cog is for administrators to configure the system: users, projects/services, settings etc:

Clog settings menu.png

Browser Add-ons

An add-on is a small program that has been downloaded and installed on to the browser. Some browsers may read and capture the data from the websites that you visit, this would include any online CRM system. These add-ons may seem to be innocent but even spelling and grammar checkers may upload your data and store it on their own systems. It is important that you trust your add-ons and have viewed the privacy policy of these third parties.

System Updates

Your system receives a major update three times a year. Your test system is updated before your live so you can preview new features.