Reporting on non-attendance (Clubs and Clinics)

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One of the optional features of the Clubs And Clinics Module is that you can report on Non-attendances as well as Attendances.

  • Attendances, as you'd expect, are when people attend an occurrence of a club/clinic.
  • Non-attendances are when someone was expected to attend, but didn't (with no prior notification).

Note: if someone was expected to attend, but notified that they wouldn't attend prior to the occurrence happening, that would usually be counted as a Cancellation rather than Non-attendance. You can report on cancellations separately - see Reporting on cancellations (Clubs and Clinics).

Setting up

To prepare your system to report on non-attendance reasons, you'll need to:

  1. set the "Allow Entry of Non Attendance Reasons?" field, on the Club and Clinic Details - Occurrence Details tab to "Yes"
  2. set up a list of Non-Attendance Reasons in the Clubs and Clinics > Set Up section

Data entry

Information about non-attendance can be entered whenever an occurrence is completed. For each attendee, there will be a field where the user inputting the data can say what the non-attendance reason was.


Reporting Output

Information entered about non-attendances will be output on the Club or Clinic Attendance Report, as well as being available in the KPI Report Designer.