Difference between revisions of "Help Centre"
From Charitylog Manual
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===System Updates - Previous=== | ===System Updates - Previous=== | ||
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| + | This section details previous system updates. | ||
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| + | *'''Date''' - This is the date in which the update was first available following release. Note - the system update date is defined in your organisation details section, so dates may differ to when your system was updated. | ||
| + | *'''Title''' - An overview of the function released as part of the update. | ||
| + | *'''Text''' - This is a description of the function being released into the software. | ||
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| + | [[File:System_Updates_Previous.PNG|1050px]] | ||
Revision as of 14:53, 17 December 2021
The Help Centre contains various tabs with diagnostic and support information/tools.
Contents
Service Health - About
This section contains information about your systems.
This tab shows details about your system, and details about your own computer and browser, as well as some useful links (to speedtest.net, for example).
- Uploaded Documents Disk Space Used - Displays the estimated space used by the systems uploaded documents.
- Software Version - Displays a description of your system.
- Data Version - The current data version of your system.
- Software Version - The release version of your system.
- Browser Info - A link to check your browser and a technical tag of your browser.
- Internet Speed Checker - Internet Speed test link.
- Script Status - The status of your browsers Java Script setting.
- Time/Clock Check - The status of your computers clock.
- Last logout cookie - Used for diagnostics.
- Last unset-session cookie - Used for diagnostics.
Manual And Webinars
This section gives you a button to open the WIKI manual, and a link to access an array of webinars.
Remote Desktop
This section is used under the guidance of our Technical Support Team. The support team are likely to request a remote session when calling for support. The technician will provide you with a session ID number over the phone, which can be input in the field on this screen.
System Updates - Previous
This section details previous system updates.
- Date - This is the date in which the update was first available following release. Note - the system update date is defined in your organisation details section, so dates may differ to when your system was updated.
- Title - An overview of the function released as part of the update.
- Text - This is a description of the function being released into the software.
