Difference between revisions of "Accessibility"
From Charitylog Manual
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=Accessibility statement= | =Accessibility statement= | ||
| − | This system is run by Dizions Ltd. We want as many people as possible to be able to use | + | This system is run by Dizions Ltd. We want as many people as possible to be able to use our software. For example, that means you should be able to: |
* change colours, contrast levels and fonts | * change colours, contrast levels and fonts | ||
* zoom in up to 300% without the text spilling off the screen | * zoom in up to 300% without the text spilling off the screen | ||
| − | * navigate | + | * navigate the software using just a keyboard |
| − | + | * navigate the software using speech recognition software | |
| − | + | * listen to the software using a screen reader (including the most recent versions of JAWS and NVDA) | |
| − | We’ve also made the | + | |
| − | + | We’ve also made the software text as simple as possible to understand. | |
| + | |||
| + | https://abilitynet.org.uk has advice on making your device easier to use if you have a disability. | ||
| + | |||
| + | =How accessible is the system= | ||
| + | |||
| + | We know some parts of this software are not fully accessible: | ||
| + | *the text will not reflow in a single column when you change the size of the browser window | ||
| + | *you cannot modify the line height or spacing of text | ||
| + | *most older PDF documents are not fully accessible to screen reader software | ||
| + | *live and recorded video streams may not have captions | ||
| + | *you cannot skip to the main content when using a screen reader | ||
| + | |||
| + | =What to do if you cannot access parts of the system= | ||
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If you experience difficulties using the system you can contact our support team via: | If you experience difficulties using the system you can contact our support team via: | ||
| − | + | *email support@dizions.co.uk | |
| − | + | *call 0333 222 5957 | |
| − | + | ||
| − | Reporting accessibility problems with | + | =Reporting accessibility problems with the software= |
| + | |||
We’re always looking to improve the accessibility of our software. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our support team via: | We’re always looking to improve the accessibility of our software. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our support team via: | ||
| − | + | *email support@dizions.co.uk | |
| − | + | *call 0333 222 5957 | |
| − | Enforcement procedure | + | |
| + | =Enforcement procedure= | ||
| + | |||
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). | The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). | ||
| − | Contacting us by phone | + | |
| + | =Contacting us by phone= | ||
We have an email support service for people who are D/deaf, hearing impaired or have a speech impediment. Use support@dizions.co.uk for support requests. | We have an email support service for people who are D/deaf, hearing impaired or have a speech impediment. Use support@dizions.co.uk for support requests. | ||
| − | Technical information about | + | |
| + | =Technical information about the software's accessibility= | ||
| + | |||
Dizions is committed to making its software accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. | Dizions is committed to making its software accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. | ||
| − | This software is | + | This software is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. |
| + | |||
| + | =Non accessible content= | ||
| − | |||
Currently select fields for selecting organisations and people are not accessible. Other non accessible pages can be reported to our support team via: | Currently select fields for selecting organisations and people are not accessible. Other non accessible pages can be reported to our support team via: | ||
| − | email support@ | + | *email support@dizions.co.uk |
| − | call 0333 222 5957 | + | *call 0333 222 5957 |
| − | Non compliance with the accessibility regulations | + | |
| − | + | =Non compliance with the accessibility regulations= | |
| − | + | There are no known non-compliances. To report an issue, please: | |
| − | Navigation and accessing information | + | *email support@dizions.co.uk |
| + | *call 0333 222 5957 | ||
| + | |||
| + | =Disproportionate burden= | ||
| + | ==Navigation and accessing information== | ||
| + | |||
Currently there are no known issues with the navigation of the software. | Currently there are no known issues with the navigation of the software. | ||
| − | Interactive tools and transactions | + | |
| − | Currently | + | ==Interactive tools and transactions== |
| − | Live video Webinars | + | Currently there are no known issues with interactive tools and transactions. |
| + | |||
| + | =Live video Webinars= | ||
| + | |||
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live). | Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live). | ||
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. | We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. | ||
| − | How we | + | |
| + | =How we test our software= | ||
| + | |||
This software undergoes testing via our QA department. We test for accessibility as part of our standard test routines. | This software undergoes testing via our QA department. We test for accessibility as part of our standard test routines. | ||
| − | We work with the Royal College | + | We also work with the [https://www.rnc.ac.uk/ Royal National College for the Blind] to do annual testing on essential features of the software. |
| − | What we’re doing to improve accessibility | + | |
| + | =What we’re doing to improve accessibility= | ||
| + | |||
We endeavour to ensure that all new features and content of the software are accessible. Any reported accessibility issues are dealt with along with our SLA’s and treated as issues like any other non-functioning areas. | We endeavour to ensure that all new features and content of the software are accessible. Any reported accessibility issues are dealt with along with our SLA’s and treated as issues like any other non-functioning areas. | ||
| − | This statement was prepared on 22 January 2021. It was last updated on | + | |
| + | This statement was prepared on 22 January 2021. It was last updated on 01 July 2022 | ||
Latest revision as of 08:57, 16 May 2024
Contents
- 1 Accessibility statement
- 2 How accessible is the system
- 3 What to do if you cannot access parts of the system
- 4 Reporting accessibility problems with the software
- 5 Enforcement procedure
- 6 Contacting us by phone
- 7 Technical information about the software's accessibility
- 8 Non accessible content
- 9 Non compliance with the accessibility regulations
- 10 Disproportionate burden
- 11 Live video Webinars
- 12 How we test our software
- 13 What we’re doing to improve accessibility
Accessibility statement
This system is run by Dizions Ltd. We want as many people as possible to be able to use our software. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate the software using just a keyboard
- navigate the software using speech recognition software
- listen to the software using a screen reader (including the most recent versions of JAWS and NVDA)
We’ve also made the software text as simple as possible to understand.
https://abilitynet.org.uk has advice on making your device easier to use if you have a disability.
How accessible is the system
We know some parts of this software are not fully accessible:
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live and recorded video streams may not have captions
- you cannot skip to the main content when using a screen reader
What to do if you cannot access parts of the system
If you experience difficulties using the system you can contact our support team via:
- email support@dizions.co.uk
- call 0333 222 5957
Reporting accessibility problems with the software
We’re always looking to improve the accessibility of our software. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our support team via:
- email support@dizions.co.uk
- call 0333 222 5957
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone
We have an email support service for people who are D/deaf, hearing impaired or have a speech impediment. Use support@dizions.co.uk for support requests.
Technical information about the software's accessibility
Dizions is committed to making its software accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This software is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non accessible content
Currently select fields for selecting organisations and people are not accessible. Other non accessible pages can be reported to our support team via:
- email support@dizions.co.uk
- call 0333 222 5957
Non compliance with the accessibility regulations
There are no known non-compliances. To report an issue, please:
- email support@dizions.co.uk
- call 0333 222 5957
Disproportionate burden
Currently there are no known issues with the navigation of the software.
Interactive tools and transactions
Currently there are no known issues with interactive tools and transactions.
Live video Webinars
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How we test our software
This software undergoes testing via our QA department. We test for accessibility as part of our standard test routines. We also work with the Royal National College for the Blind to do annual testing on essential features of the software.
What we’re doing to improve accessibility
We endeavour to ensure that all new features and content of the software are accessible. Any reported accessibility issues are dealt with along with our SLA’s and treated as issues like any other non-functioning areas.
This statement was prepared on 22 January 2021. It was last updated on 01 July 2022
