Difference between revisions of "Reporting on non-attendance (Clubs and Clinics)"

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* Non-attendances are when someone was expected to attend, but didn't (with no prior notification).
 
* Non-attendances are when someone was expected to attend, but didn't (with no prior notification).
  
''Note: if someone was expected to attend, but notified that they wouldn't attend prior to the occurrence happening, that would usually be counted as a '''Cancellation''' rather than Non-attendance. You can report on cancellations separately - see [[Reporting on cancellations (Clubs and Clinics)]].''
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Note: if someone was expected to attend, but notified that they wouldn't attend prior to the occurrence happening, that would usually be counted as a '''Cancellation''' rather than Non-attendance. You can report on cancellations separately - see [[Reporting on cancellations (Clubs and Clinics)]].
  
 
==Setting up==
 
==Setting up==
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To prepare your system to report on non-attendance reasons, you'll need to:
 
To prepare your system to report on non-attendance reasons, you'll need to:
  
# set the "Record Non Attendance Reasons?" field, on the [[Club and Clinic Details - Occurrence Details tab]] to "Yes"
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Set the "Record Non Attendance Reasons?" field, on the [[Club and Clinic Details - Occurrence Details tab]] to "Yes"
  
[[File:non_attendance1.jpg|500px|alt="a screenshot of the 'record non attendance reasons?' field."]]
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[[File:non_attendance1.jpg|400px|alt="a screenshot of the 'record non attendance reasons?' field."]]
  
# set up a list of [[Non-Attendance Reasons]] in the '''Clubs and Clinics > Set Up''' section
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Set up a list of [[Non-Attendance Reasons]] in the '''Clubs and Clinics > Set Up''' section
  
 
[[File:non_attendance2.jpg|500px|alt="a screenshot of the 'Non attendance reasons' button, highlighted in the admin menu."]]
 
[[File:non_attendance2.jpg|500px|alt="a screenshot of the 'Non attendance reasons' button, highlighted in the admin menu."]]
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Information about non-attendance can be entered whenever an occurrence is completed. For each attendee, there will be a field where the user inputting the data can say what the non-attendance reason was.
 
Information about non-attendance can be entered whenever an occurrence is completed. For each attendee, there will be a field where the user inputting the data can say what the non-attendance reason was.
  
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[[File:non_attendance3.jpg|700px|alt="a screenshot of the clinic completion page, with a drop down for non-attendance reason."]]
  
 
==Reporting Output==
 
==Reporting Output==
  
 
Information entered about non-attendances will be output on the [[Club or Clinic Attendance Report]], as well as being available in the [[KPI Report Designer]].
 
Information entered about non-attendances will be output on the [[Club or Clinic Attendance Report]], as well as being available in the [[KPI Report Designer]].

Latest revision as of 10:18, 21 August 2024

One of the optional features of the Clubs And Clinics Module is that you can report on Non-attendances as well as Attendances.

  • Attendances, as you'd expect, are when people attend an occurrence of a club/clinic.
  • Non-attendances are when someone was expected to attend, but didn't (with no prior notification).

Note: if someone was expected to attend, but notified that they wouldn't attend prior to the occurrence happening, that would usually be counted as a Cancellation rather than Non-attendance. You can report on cancellations separately - see Reporting on cancellations (Clubs and Clinics).

Setting up

To prepare your system to report on non-attendance reasons, you'll need to:

Set the "Record Non Attendance Reasons?" field, on the Club and Clinic Details - Occurrence Details tab to "Yes"

"a screenshot of the 'record non attendance reasons?' field."

Set up a list of Non-Attendance Reasons in the Clubs and Clinics > Set Up section

"a screenshot of the 'Non attendance reasons' button, highlighted in the admin menu."

Data entry

Information about non-attendance can be entered whenever an occurrence is completed. For each attendee, there will be a field where the user inputting the data can say what the non-attendance reason was.

"a screenshot of the clinic completion page, with a drop down for non-attendance reason."

Reporting Output

Information entered about non-attendances will be output on the Club or Clinic Attendance Report, as well as being available in the KPI Report Designer.