Difference between revisions of "User Password Support"
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When failing to log on, be mindful that passwords and usernames are case sensitive. Should this still fail then you will need to reset your password. In order to do this yourself you will need to have '''Verified your Password Recovery Email Address'''. We strongly recommend all users do this so you can self manage your login process, without the need of an admin to reset this for you. If you have already verified your password then you can click on the '''"Click here to reset your password"''' link. Within which you can request an email to be sent to your verified email address, containing a link to reset your password. If you do not have a verified email, you will need to contact one of your internal administrators (in the red box) who can reset your username or password for you. | When failing to log on, be mindful that passwords and usernames are case sensitive. Should this still fail then you will need to reset your password. In order to do this yourself you will need to have '''Verified your Password Recovery Email Address'''. We strongly recommend all users do this so you can self manage your login process, without the need of an admin to reset this for you. If you have already verified your password then you can click on the '''"Click here to reset your password"''' link. Within which you can request an email to be sent to your verified email address, containing a link to reset your password. If you do not have a verified email, you will need to contact one of your internal administrators (in the red box) who can reset your username or password for you. | ||
| − | [[file:login_failed.jpg| | + | [[file:login_failed.jpg|400px|alt="a screenshot of the failed log in screen, listing all the admin users to contact for a password reset."]] |
After selecting "Click here to reset your password" you will be taken through to a page where you can insert your username or verified email address and request a reset link be sent to this email address. | After selecting "Click here to reset your password" you will be taken through to a page where you can insert your username or verified email address and request a reset link be sent to this email address. | ||
Revision as of 12:04, 18 November 2024
Contents
Protection of Data
At Dizions we do not manage the security of individual users passwords, and therefore are unable to assist in password recovery for a standard user. However, with that being said, we can assist authorised administrators within your organisation with password recovery.
Your password is never visible to any staff at Dizions, and we'll never ask you for it. Please don't disclose it to anyone, including Dizions staff.
In order to support authorised administrators we follow a strict procedure to ensure that the administrator is verified with both ourselves and your organisation, and can therefore be supported with a password reset. This is in order to protect your data from falling into the wrong hands.
Resetting Your Password as a User
When failing to log on, be mindful that passwords and usernames are case sensitive. Should this still fail then you will need to reset your password. In order to do this yourself you will need to have Verified your Password Recovery Email Address. We strongly recommend all users do this so you can self manage your login process, without the need of an admin to reset this for you. If you have already verified your password then you can click on the "Click here to reset your password" link. Within which you can request an email to be sent to your verified email address, containing a link to reset your password. If you do not have a verified email, you will need to contact one of your internal administrators (in the red box) who can reset your username or password for you.
After selecting "Click here to reset your password" you will be taken through to a page where you can insert your username or verified email address and request a reset link be sent to this email address.
Resetting a Users Password as an Administrator
Due to passwords being managed internally, users without a verified email address will need to contact an admin user in order to change their password to be able to log in. Admin users with access can change a users password by navigating to the Cog (Settings)> User access> Users.
Within this page the admin user will need to select on the user having issues with logging in. Once within the user account details, selecting "Change" password will enable the administrator to reset the users password. Once changed, ensure you save the page at the bottom.
