Difference between revisions of "Contact Support"

Revision as of 11:25, 11 January 2018

Charitylog have a range of support services available, which can be accessed Monday to Friday, from 9am to 5pm. Depending on which Charitylog System and support contract will depend on the available services, please see below for further details. Our support services are designed to assist Administrators with the setup and design of the system and trouble shooting. In some instances it may not be possible to offer support if training is the best option, to resolve the issue.

Telephone Support

• Included with Charitylog
• Requires additional support contract for Charitylog Local

Call 01989 763691

Email Support

Please note that we aim to reply to emails within three business days. If your enquiry is urgent than please contact support by telephone.

• For Charitylog Support simply email - support@dizions.co.uk.
• For Charitylog Local, please complete a Support request form and send to charityloglocal@dizions.co.uk.

Wiki

• Available to all systems and support contracts.

Help Centre - Webinars and How to Videos

Click here for details of the Help Centre

• Available to all systems and support contracts.

Remote Training

• Remote training is available at £45 (ex VAT) per hour.
• Minimum of 1 hour.
• Available to all systems and support contracts.

Onsite Training Day

• London rate (inside M25) and Scotland £525 (ex VAT), all other UK mainland areas £450 (ex VAT).
• Minimum of 1 full Day, which cannot be split over multiple days.
• Available to all systems and support contracts.