Latest revision as of 11:54, 6 December 2024

Accessibility statement

This system is run by Dizions Ltd. We want as many people as possible to be able to use our software. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate the software using just a keyboard
• navigate the software using speech recognition software
• listen to the software using a screen reader (including the most recent versions of JAWS and NVDA)

We’ve also made the software text as simple as possible to understand.

https://abilitynet.org.uk has advice on making your device easier to use if you have a disability.

How accessible is the system

We know some parts of this software are not fully accessible:

• the text will not reflow in a single column when you change the size of the browser window
• you cannot modify the line height or spacing of text
• most older PDF documents are not fully accessible to screen reader software
• live and recorded video streams may not have captions
• you cannot skip to the main content when using a screen reader

What to do if you cannot access parts of the system

If you experience difficulties using the system you can contact our support team via:

• email support@dizions.co.uk
• call 0333 222 5957

Reporting accessibility problems with the software

We’re always looking to improve the accessibility of our software. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our support team via:

• email support@dizions.co.uk
• call 0333 222 5957

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

We have an email support service for people who are D/deaf, hearing impaired or have a speech impediment. Use support@dizions.co.uk for support requests.

Technical information about the software's accessibility

Dizions is committed to making its software accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Our software is fully compliant with the Web Content Accessibility Guidelines version 2.2 level AA.

Non accessible content

Currently select fields for selecting organisations and people are not accessible. Other non accessible pages can be reported to our support team via:

• email support@dizions.co.uk
• call 0333 222 5957

Non compliance with the accessibility regulations

There are no known non-compliances. To report an issue, please:

• email support@dizions.co.uk
• call 0333 222 5957

Disproportionate burden

Navigation and accessing information

Currently there are no known issues with the navigation of the software.

Interactive tools and transactions

Currently there are no known issues with interactive tools and transactions.

Live video Webinars

Live video streams do not have captions. This fails WCAG 2.2 success criterion 1.2.4 (captions - live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we test our software

This software undergoes testing via our QA department. We test for accessibility as part of our standard test routines. We also work with the Royal National College for the Blind to do annual testing on essential features of the software.

What we’re doing to improve accessibility

We endeavour to ensure that all new features and content of the software are accessible. Any reported accessibility issues are dealt with along with our SLA’s and treated as issues like any other non-functioning areas.

This statement was prepared on 22nd January 2021. It was last updated on 6th December 2024.