Difference between revisions of "Contact Support"
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| − | + | We have a range of support services available which can be accessed Monday to Friday, from 9am to 5pm. The support contract you have will define the services that are available to you. Please see below for further details. Our support services are designed to assist '''Administrators''' with the setup and design of the system and trouble shooting. In some instances it may not be possible to offer support if training is the best option to resolve the issue. | |
==Wiki== | ==Wiki== | ||
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==Help Centre - Webinars and How to Videos== | ==Help Centre - Webinars and How to Videos== | ||
Click here for details of the [[Help Centre]] | Click here for details of the [[Help Centre]] | ||
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*Available to all systems and support contracts. | *Available to all systems and support contracts. | ||
==Remote Training== | ==Remote Training== | ||
| − | *Remote training is available at | + | *Remote training is available at £295+VAT for a half day and £525+VAT for a full day |
| − | * | + | *Sessions delivered via Microsoft Teams. |
| + | *Four to six attendees | ||
*Available to all systems and support contracts. | *Available to all systems and support contracts. | ||
==Telephone Support== | ==Telephone Support== | ||
| − | We have a technical support team on standby to support you with technical enquiries. This service is for Managers and Administrators who have been trained to use the system. Please note the Support Team are not able to offer training on a support call. If you are not registered with Dizions as an Administrator and have forgotten your password please contact on of your own administrators, the Support Team cannot change passwords for you. | + | We have a technical support team on standby to support you with technical enquiries. This service is for Managers and Administrators who have been trained to use the system. Please note the Support Team are not able to offer training on a support call. If you are not '''registered*''' with Dizions as an Administrator and have forgotten your password please contact on of your own administrators, the Support Team cannot change passwords for you. |
| − | *Included with Charitylog | + | *Included with Charitylog/Crossdata |
*Requires additional support contract for Charitylog Local | *Requires additional support contract for Charitylog Local | ||
| − | Call | + | Call '''0333 222 5957 ''' |
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| + | *A registered Administrator is a person who was designated at the point your system was setup or a registered person has contacted us to add you. If you are an administrator on your own system this does not mean you are registered with Dizions. If your Registered Administrators have left and we have not been updated then we would required authorisation from a CEO or Trustee, that has a public record connecting them to your organisation. | ||
==Email Support== | ==Email Support== | ||
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| + | Email support is ideal for '''non urgent enquiries'''. If you have an issue or an urgent enquiry '''please contact us by telephone'''. | ||
Please note that we aim to reply to emails within 10 business days. If your contract includes telephone support and your enquiry is urgent than please contact support by telephone. | Please note that we aim to reply to emails within 10 business days. If your contract includes telephone support and your enquiry is urgent than please contact support by telephone. | ||
| − | *For Charitylog Support simply email - support@dizions.co.uk | + | *For Charitylog/Crossdata Support simply email - support@dizions.co.uk |
| − | *For Charitylog Local, please | + | *For Charitylog Starter (Previously Local), please email support@dizions.co.uk |
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[[File:helpheader_small.png|right]] | [[File:helpheader_small.png|right]] | ||
Latest revision as of 09:16, 12 January 2024
We have a range of support services available which can be accessed Monday to Friday, from 9am to 5pm. The support contract you have will define the services that are available to you. Please see below for further details. Our support services are designed to assist Administrators with the setup and design of the system and trouble shooting. In some instances it may not be possible to offer support if training is the best option to resolve the issue.
Contents
Wiki
The Wiki Manual (what you are on now) is the full manual to the system. It contains help for each section of the system including a range of 'How to Guides'. It is recommended to search the Wiki first before contacting support as most topics should be covered.
- Available to all systems and support contracts.
Help Centre - Webinars and How to Videos
Click here for details of the Help Centre
- Available to all systems and support contracts.
Remote Training
- Remote training is available at £295+VAT for a half day and £525+VAT for a full day
- Sessions delivered via Microsoft Teams.
- Four to six attendees
- Available to all systems and support contracts.
Telephone Support
We have a technical support team on standby to support you with technical enquiries. This service is for Managers and Administrators who have been trained to use the system. Please note the Support Team are not able to offer training on a support call. If you are not registered* with Dizions as an Administrator and have forgotten your password please contact on of your own administrators, the Support Team cannot change passwords for you.
- Included with Charitylog/Crossdata
- Requires additional support contract for Charitylog Local
Call 0333 222 5957
*A registered Administrator is a person who was designated at the point your system was setup or a registered person has contacted us to add you. If you are an administrator on your own system this does not mean you are registered with Dizions. If your Registered Administrators have left and we have not been updated then we would required authorisation from a CEO or Trustee, that has a public record connecting them to your organisation.
Email Support
Email support is ideal for non urgent enquiries. If you have an issue or an urgent enquiry please contact us by telephone.
Please note that we aim to reply to emails within 10 business days. If your contract includes telephone support and your enquiry is urgent than please contact support by telephone.
- For Charitylog/Crossdata Support simply email - support@dizions.co.uk
- For Charitylog Starter (Previously Local), please email support@dizions.co.uk
