Difference between revisions of "Contact"

Revision as of 09:20, 20 February 2019

Contacts are a fundamental part of the system. The most common way of logging the fact that you've done something with or for someone is to "Record a Contact" with that person. You do this using the Record a Contact Screen. When you save the information that you enter on that screen, a Contact is created, and linked to that person. (You can also create an Action on the Record a Contact Screen.)

Contacts are individual records of work done. They are grouped together in Referrals - every Contact is created linked to a Referral, and a Contact can't be linked to more than one Referral. When you "Record a Contact", that Contact is either created to link to a Referral that already exists, or if it's the first Contact in a new Referral, the Referral is created automatically. Each Referral is linked to one Project, so each Contact within that Referral is linked to that Project.

A Contact is linked to an Organisation/Person (as the person who "received" the contact) and a User (as the person who "did" the contact).

Each Contact has various attributes that you can report on later - among them:

• Date
• Time
• Duration
• Contact Method
• Details of contact (this is a piece of text entered by the user)

...plus many more. You can choose which of these should be mandatory for a user to enter on the Record a Contact tab of Project Details. You can choose, for each Project, how the Contacts that link to that Project should be captured.