Difference between revisions of "Contact Support"
From Charitylog Manual
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| − | Charitylog have a range of support services available | + | Charitylog have a range of support services available which can be accessed Monday to Friday, from 9am to 5pm. The support contract you have will define the services that are available to you. Please see below for further details. Our support services are designed to assist '''Administrators''' with the setup and design of the system and trouble shooting. In some instances it may not be possible to offer support if training is the best option to resolve the issue. |
==Telephone Support== | ==Telephone Support== | ||
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==Email Support== | ==Email Support== | ||
| − | Please note that we aim to reply to emails within three business days. If your enquiry is urgent than please contact support by telephone. | + | Please note that we aim to reply to emails within three business days. If your contract includes telephone support and your enquiry is urgent than please contact support by telephone. |
*For Charitylog Support simply email - support@dizions.co.uk. | *For Charitylog Support simply email - support@dizions.co.uk. | ||
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==Onsite Training Day== | ==Onsite Training Day== | ||
*London(inside M25,)Scotland and Northern Ireland rate £575 (ex VAT), all other areas £495 (ex VAT). | *London(inside M25,)Scotland and Northern Ireland rate £575 (ex VAT), all other areas £495 (ex VAT). | ||
| − | *Minimum of 1 full | + | *Minimum of 1 full day which cannot be split over multiple days. |
*Available to all systems and support contracts. | *Available to all systems and support contracts. | ||
Revision as of 13:59, 11 January 2018
Charitylog have a range of support services available which can be accessed Monday to Friday, from 9am to 5pm. The support contract you have will define the services that are available to you. Please see below for further details. Our support services are designed to assist Administrators with the setup and design of the system and trouble shooting. In some instances it may not be possible to offer support if training is the best option to resolve the issue.
Contents
Telephone Support
- Included with Charitylog
- Requires additional support contract for Charitylog Local
Call 01989 763691
Email Support
Please note that we aim to reply to emails within three business days. If your contract includes telephone support and your enquiry is urgent than please contact support by telephone.
- For Charitylog Support simply email - support@dizions.co.uk.
- For Charitylog Local, please complete a Support request form and send to charityloglocal@dizions.co.uk.
Wiki
- Available to all systems and support contracts.
Help Centre - Webinars and How to Videos
Click here for details of the Help Centre
- Available to all systems and support contracts.
Remote Training
- Remote training is available at £45 (ex VAT) per hour.
- Minimum of 1 hour.
- Available to all systems and support contracts.
Onsite Training Day
- London(inside M25,)Scotland and Northern Ireland rate £575 (ex VAT), all other areas £495 (ex VAT).
- Minimum of 1 full day which cannot be split over multiple days.
- Available to all systems and support contracts.
