Difference between revisions of "Outcomes"
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It's common for organisations to be asked for evidence about their work in the form of ''Outcomes''. Often, these outcomes will be specified by your funders - "your organisation needs to increase the wellbeing of 75% or more of your clients", and so on. | It's common for organisations to be asked for evidence about their work in the form of ''Outcomes''. Often, these outcomes will be specified by your funders - "your organisation needs to increase the wellbeing of 75% or more of your clients", and so on. | ||
| − | + | The system provides two outcome structures; '''Simple Outcomes''' and '''Ladder Outcomes'''. | |
| − | This guide covers outcome entry. For information about setting up outcomes and controlling which outcomes are to be used in your | + | This guide covers outcome entry. For information about setting up outcomes and controlling which outcomes are to be used in your system, please see [[Outcomes_(Administrator_guide)|the Administrator guide to Outcomes]]. |
Revision as of 11:47, 8 August 2018
It's common for organisations to be asked for evidence about their work in the form of Outcomes. Often, these outcomes will be specified by your funders - "your organisation needs to increase the wellbeing of 75% or more of your clients", and so on.
The system provides two outcome structures; Simple Outcomes and Ladder Outcomes.
This guide covers outcome entry. For information about setting up outcomes and controlling which outcomes are to be used in your system, please see the Administrator guide to Outcomes.
Contents
Simple referral outcomes
Simple referral outcomes are system-wide; There is only one list of outcomes, which is used across the whole system, so the entries on this list are usually fairly general.
To access outcome entry after recording a contact with a client, click the "Go to Outcomes" button at the bottom of the Record a Contact screen.
- Note: this button is really a "Save and continue to Outcomes" button, so you will need to complete your data entry before pressing it (unlike classification codes, which you can fill in before you complete the page).
This will take you to the outcome entry screen. Whatever you enter in this screen is taken to apply to the whole referral.
- The "Referral Closure Date" will fill out automatically once the referral is closed.
- There is a space for outcome notes, but bear in mind that there is no way to count/quantify what is entered in this box - it is for description only.
- The outcomes available are shown in the next drop-down box. This system has four possible outcomes, as shown. Filling in one of these outcomes at the end of each referral will enable the organisation to easily measure client satisfaction.
- You can also set a subcategory for this referral, if there are subcategories set up for this project and if you are allowed to do so.
- The last three boxes relate to financial gains/benefit gains. You can enter an award date, amount awarded (for grants) and arrears obtained. These will feed into overall figures for this project when reports are created.
- If this project relates to benefits, you can use the "Display Benefits" button to be show lines for data entry, which mirror the Benefits link on the Client Details screen. This will link whatever benefits you enter to this referral, and the "Monetary Outcome" entry field will automatically update if you enter benefits obtained.
Ladder Outcomes
Note: Ladder Outcomes were upgraded in February 2016 with the addition of Outcome Groups, and the content below is written for the new structure. If your system looks different to the screenshots below, your system is probably still using the non-grouped Ladder Outcome structure. You don't need to change anything if this is the case; your system will keep working as before. However, If you'd like to change to the new setup (which features some improved usability), please call the support line and they will be able to help you do so. Essentially you just have to create some Outcome Groups, and your system will change automatically to the new structure.
Ladder outcomes are usually used to assess outcomes that may change over time. For example, you might periodically ask your clients to rate their self-confidence on a scale of 1 to 10. Unlike Simple Referral Outcomes, Ladder Outcomes can be used several times over the course of a referral, so clients can assess themselves every month (for example). By running a report on these Ladder Outcomes, your organisation will be able to see whether its clients are progressing because of its work with them.
When Ladder Outcomes are set up to be used in a project, rather than the "Go to Outcomes" button, you will get a "Go to Ladder Outcomes" button instead.
Clicking this button will take you to the Outcomes screen, as before, but in the middle of the screen will be a section for whatever Ladder Outcomes are set up on your system and available to the Project you are working in. The screenshot shows the WEMWBS 7-step scale set up as Ladder Outcomes (boxed in red)
To fill in a set of outcome measures, click the "New Record" button (arrowed in red).
- The date for assessment will automatically fill out for today, but can be altered if needs be.
- The "Assessed By" field has options:
- Service User Alone
- Service User With Advocate
- Advocate Alone
- Carer/Other
You can also enter notes for each outcome reading by clicking on the yellow note icon. When you enter notes, these can be printed on the Ladder Outcome Report.
Once notes are saved, the icon will turn red.
When you want to fill in the next set of Ladder Outcome readings, re-visit the same screen. Your previous entry will be there. Click the "New Record" button again to add another set.
When more than one set of Outcomes is saved, the column on the right will display the change from the earliest set to the latest set, so you can see progression at a glance.
You can also display the progression graphically. Click the "Show Chart" button at the bottom of the screen.
This will display the chart view. You can tick and un-tick individual measures (on the left) you can also use the buttons in the top right-hand corner (arrowed) to print or export the chart.
Entering Outcomes without using the Record a Contact screen
Outcomes relate to referrals, so a referral must be created at some point, but if you want to adjust the outcome, make a mistake, or forget to fill it in, you can access it from the "Summary" tab on the Client Details screen.
Find the relevant line for the referral in question, and click the link in the "Outcome Entry" column. If there are no Ladder Outcomes being used, the link will simply say "Outcome" and will take you to the Simple Referral Outcome screen. If Ladder Outcomes are being used, the link will display whichever are in use.
Rob Kay - manual author (talk) 15:57, 19 January 2016 (GMT)
