Difference between revisions of "Quick Start Guide for System Administrators"
From Charitylog Manual
(→What do we need to provide to make training effective?) |
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| − | =So, you've decided to go for Charitylog...what happens next?= | + | ==So, you've decided to go for Charitylog...what happens next?== |
| + | |||
| + | First of all, congratulations and thank you! | ||
| + | |||
| + | You are probably already in touch with our staff team, but here's who you are likely to be dealing with and when. | ||
| + | |||
| + | * '''For the sale of your Charitylog system,''' you've probably been dealing with Ian, our MD. | ||
| + | * '''For ongoing support through the process,''' when you telephone us, you are likely to speak to Emily, our Support Advisor, or Matt, our Support Manager. | ||
| + | * '''For implementation and issues around getting up and running,''' this will be handled by Jane, our Implementation Manager. | ||
| + | * '''For Data Migration,''' you will probably deal with Fiona, who is one of our programming team and specialises in data migration of existing systems to Charitylog. | ||
| + | * '''For your on-site training,''' you will be assigned a trainer who will guide you through the whole process. These trainers work across regions. If you're located in the South-East or London, you'll be working with Claire; in the South-West, Richard; The Midlands, David; and if you're located in the North or North-East, Rob. | ||
==Timescales== | ==Timescales== | ||
| Line 7: | Line 17: | ||
==How you can support your staff== | ==How you can support your staff== | ||
| − | =Data Migration= | + | ==Data Migration== |
You may need to have data migrated into your new Charitylog system from an existing database, or more likely, a series of spreadsheets. For full details on this, please see the [[Data Migration Guide]]. | You may need to have data migrated into your new Charitylog system from an existing database, or more likely, a series of spreadsheets. For full details on this, please see the [[Data Migration Guide]]. | ||
| − | =Training= | + | ==Training== |
Max 6 people. | Max 6 people. | ||
| − | ==What happens in training?== | + | ===What happens in training?=== |
| − | ==What do we need to provide to make training effective?== | + | ===What do we need to provide to make training effective?=== |
One computer per person | One computer per person | ||
Revision as of 16:05, 6 March 2013
Contents
So, you've decided to go for Charitylog...what happens next?
First of all, congratulations and thank you!
You are probably already in touch with our staff team, but here's who you are likely to be dealing with and when.
- For the sale of your Charitylog system, you've probably been dealing with Ian, our MD.
- For ongoing support through the process, when you telephone us, you are likely to speak to Emily, our Support Advisor, or Matt, our Support Manager.
- For implementation and issues around getting up and running, this will be handled by Jane, our Implementation Manager.
- For Data Migration, you will probably deal with Fiona, who is one of our programming team and specialises in data migration of existing systems to Charitylog.
- For your on-site training, you will be assigned a trainer who will guide you through the whole process. These trainers work across regions. If you're located in the South-East or London, you'll be working with Claire; in the South-West, Richard; The Midlands, David; and if you're located in the North or North-East, Rob.
Timescales
Implementing the system
How you can support your staff
Data Migration
You may need to have data migrated into your new Charitylog system from an existing database, or more likely, a series of spreadsheets. For full details on this, please see the Data Migration Guide.
Training
Max 6 people.
What happens in training?
What do we need to provide to make training effective?
One computer per person Projector Fast internet access Lunch arrangements
