Difference between revisions of "June 2024 Release Webinar"
(→Webinar Recording) |
(→Q&A) |
||
| Line 8: | Line 8: | ||
1) '''Does the new update apply to Charitylog Starter? (Formally known as Charitylog Local)''' | 1) '''Does the new update apply to Charitylog Starter? (Formally known as Charitylog Local)''' | ||
| + | |||
| + | Yes, all features of the June update apply to Charitylog Starter. | ||
| + | |||
2) '''How do we get access to the test system?''' | 2) '''How do we get access to the test system?''' | ||
| Line 14: | Line 17: | ||
See more information here: [[Update Replica Databases]] | See more information here: [[Update Replica Databases]] | ||
| + | |||
3) '''We use Crossdata, do these updates apply?''' | 3) '''We use Crossdata, do these updates apply?''' | ||
| + | |||
| + | Yes. Crossdata is the same software as Charitylog but is used by Local Authorities and Public Sector Organisations. Crossdata has a slightly different interface / colour scheme but all updates apply. | ||
| + | |||
4) '''Do we have to set the email up for each user or is it system wide?''' | 4) '''Do we have to set the email up for each user or is it system wide?''' | ||
| + | |||
| + | Each user will need to sync their Microsoft account with Charitylog individually if they wish to use the Emails Inbox. | ||
| + | |||
5) '''When I click on the cog I only have Outcome and Assessments as an option.''' | 5) '''When I click on the cog I only have Outcome and Assessments as an option.''' | ||
| + | |||
| + | This will be due to low level access settings. Please contact your system administrator to discuss enabling further access. | ||
| + | |||
6) '''Will the sent email appear in reports, to show all contacts made for example?''' | 6) '''Will the sent email appear in reports, to show all contacts made for example?''' | ||
| − | 7) '''Can you send an email signature | + | |
| + | |||
| + | 7) '''Can you send an email signature if you send it via Charitylog?''' | ||
8) '''Is there an option to specify which template stage the outgoing email is on?''' | 8) '''Is there an option to specify which template stage the outgoing email is on?''' | ||
9) '''Does the Email Integration work on shared inboxes?''' | 9) '''Does the Email Integration work on shared inboxes?''' | ||
| + | |||
| + | At present the integration does not include shared inboxes. | ||
| + | |||
10) '''Can you show the phone integration in practise?''' | 10) '''Can you show the phone integration in practise?''' | ||
| + | |||
| + | We intend to create some more detailed webinars on the new features in due course. Please see [[Phone System Integration]] for more information. | ||
| + | |||
11) '''Can the new KPI report give full details of a client journey, from the point of assessment to it's final conclusion of the client meeting?''' | 11) '''Can the new KPI report give full details of a client journey, from the point of assessment to it's final conclusion of the client meeting?''' | ||
| + | |||
| + | This does not sound like it would be covered by the new filters. I'd suggest contacting the support team to discuss specific reporting requirements. | ||
12) '''I have never used the mail merge, I assume that clients contact details are all Bcc'd so others can't see the details?''' | 12) '''I have never used the mail merge, I assume that clients contact details are all Bcc'd so others can't see the details?''' | ||
| + | |||
| + | Correct. | ||
13) '''When you sync your email, will your action list automatically sync with your outlook calendar?''' | 13) '''When you sync your email, will your action list automatically sync with your outlook calendar?''' | ||
| − | 14) '''Are there plans to | + | 14) '''Are there plans to integrate SMS messages to cases, similarly to the new update to email?''' |
| + | |||
| + | Not at present. | ||
| + | |||
15) '''Is test system another name for the training database?''' | 15) '''Is test system another name for the training database?''' | ||
| + | |||
| + | The test and training system are separate from one another, however they are both replica copies of your live system. They are used in the same way. See more information on this here: [[Update Replica Databases]] | ||
Revision as of 10:23, 18 June 2024
Thank you for joining our June Release Webinar. We've linked a recording of the webinar below which can be shared via the link to this page. We have also answered the questions that were asked in the chat during the webinar below.
To view our full updates wiki manual, visit: Updates.
Webinar Recording
Q&A
1) Does the new update apply to Charitylog Starter? (Formally known as Charitylog Local)
Yes, all features of the June update apply to Charitylog Starter.
2) How do we get access to the test system?
Log into your Live system and go to Cog > Database Operations > Update Replica Database. Tick 'Test' and update. You can then log in by putting the word 'test' at the end of the first level username and first level password. The second level will be the same as the live.
See more information here: Update Replica Databases
3) We use Crossdata, do these updates apply?
Yes. Crossdata is the same software as Charitylog but is used by Local Authorities and Public Sector Organisations. Crossdata has a slightly different interface / colour scheme but all updates apply.
4) Do we have to set the email up for each user or is it system wide?
Each user will need to sync their Microsoft account with Charitylog individually if they wish to use the Emails Inbox.
5) When I click on the cog I only have Outcome and Assessments as an option.
This will be due to low level access settings. Please contact your system administrator to discuss enabling further access.
6) Will the sent email appear in reports, to show all contacts made for example?
7) Can you send an email signature if you send it via Charitylog?
8) Is there an option to specify which template stage the outgoing email is on?
9) Does the Email Integration work on shared inboxes?
At present the integration does not include shared inboxes.
10) Can you show the phone integration in practise?
We intend to create some more detailed webinars on the new features in due course. Please see Phone System Integration for more information.
11) Can the new KPI report give full details of a client journey, from the point of assessment to it's final conclusion of the client meeting?
This does not sound like it would be covered by the new filters. I'd suggest contacting the support team to discuss specific reporting requirements.
12) I have never used the mail merge, I assume that clients contact details are all Bcc'd so others can't see the details?
Correct.
13) When you sync your email, will your action list automatically sync with your outlook calendar?
14) Are there plans to integrate SMS messages to cases, similarly to the new update to email?
Not at present.
15) Is test system another name for the training database?
The test and training system are separate from one another, however they are both replica copies of your live system. They are used in the same way. See more information on this here: Update Replica Databases
