Change First Level Password
To find the setting to reset the organisation level password, go to the Cog and either navigate to General Settings, then Logging In / System Access. Alternatively, just type the words in the admin menu search and the option will appear.
When you log into the system, you need to enter two sets of usernames and passwords:
- The first is your organisation username, and you'll also need to enter the organisation's password.
- The second is an individual username and password, which identifies you as a user.
System Administrators have the ability to change the first level password (the organisation's password, which is the same for all users).
Note: Changing the first level password will change it for ALL users of your system, so take this action with caution.. If you want to change your individual user password, see this page
Changing the first level password
Under the cog, go to Logging In / System Settings. On the left hand side, you will have a section called Organisation Password.
To change the first level password:
- Enter the current organisation (first level) password
- Enter the current personal (second level) password
- Enter the new organisation (first level) password
- Re-enter new organisation password
- Choose whether you want to email all users of the system to let them know that the password has been updated (note: this email will not contain the new password. It only tells the user that the password has been changed and advises them to contact their system administrator for the new details)
- Click "Save Details".
