Help Centre
Location in standard build: Top of every screen - "question mark" icon
The Help Centre contains various tabs with diagnostic and support information.
Contents
"About" tab
This tab shows details about your Charitylog system, and details about your own computer and browser, as well as some useful links (to sppedtest.net, for example).
"Development Suggestions" tab
This tab is deprecated.
"Manual" tab
This tab contains a link to this manual.
"Live Chat" tab
We recently piloted a live chat feature. We're now reviewing your feedback and looking at some possible providers of live chat software.
"Remote Desktop" tab
This tab contains a link to open a remote desktop session. This will allow our support team to view your screen and control your keyboard and mouse.
Our support technician will give you a 9 digit number to enter, which will prompt your computer to download a small program to share your screen.
You can also generate a diagnostic report from this tab. The support technician will advise you if this is required.
"Walkthroughs' tab
"System Updates" tab
The "System Updates" tab contains the following tabs:
- Future Updates tab, showing updates coming when your system is automatically upgraded to the next version.
- Released Updates tab, showing updates that have already been released. You can tick updates "as read", just like emails; when you next view the page, updates marked as read will be moved to the "Previously Read Updates" tab.
- Previously Read Updates - shows update notes you have marked as read.
- Change Your Release Date - the system is automatically updated four times per year. These updates go live on the 1st Feb, 1st June and 1st October each year. However, to manage the load on our support department, not all customer systems are upgraded on the release date of the upgrade. In fact, your system can update at any time during the 4 month period between releases.
However, if you want to update your system earlier than your scheduled date, you can change the date here and click "Update Release Date".
- Change First Level Password. Here you can change the first (organisation) password that users enter when logging into the system.
Rob Kay - manual author (talk) 16:28, 10 April 2017 (BST)
