Change First Level Password

Location in standard build: Help Centre > System Updates tab > Change First Level Password

When you log into the system, you need to enter two pairs of name/password combinations:

1. The first is your organisation name, and you'll also need to enter the organisation's password
2. The second identifies you as an individual, so you'll have a username/password combination to enter here as well.

The system includes the ability to change the first level password (the organisation's password, which is the same for all users). As standard your system will have a randomly assigned password, so you can change it to something more memorable for your users if you like.

Note: this will change the password for ALL users of your system, so take this action with caution.

Changing the first level password

Note: there is an option in Group Access Rights which must be ticked before you can change the password. If the box is not ticked, the "Change First Level Password" tab will not display.

Go to the Help Centre, then click on the System Updates tab and select the Change First Level Password tab.

To change the first level password:

1. Enter the current first level password
2. Enter your own personal second level password
3. Enter the new first level password
4. Re-enter the new first level password
5. Choose whether you want to email all users of the system to let them know that the password has been updated (note: this email will not contain the new password. It only tells the user that the password has been changed and advises them to contact their system administrator for the new details)
6. Click "Update First Level Password".

---

Rob Kay - manual author (talk) 15:13, 10 April 2017 (BST)