Contact and Consent Rules
Location in standard build: Bottom of Client Details Screen
The Contact and Consent rules area, on an Organisation/Person's Details screen, lets you store information about how and if someone should be contacted.
The standard "consent given" field
There is a standard field named "Consent Given?" available on each organisation/person's Details screen. These can be turned on if necessary using Customisable Tab Settings, and the options available in this field can be added to using Data Dictionary Fields. However, this field only stores a piece of information about the organisation/person in question - it does not affect the operation of the system as the Contact Rules (see below) do.
Contact and Consent Rules
Contact and Consent rules go further. Using the Contact and Consent Rules section, you can do the following;
- Record whether or not an org/person can be contacted by Telephone. (setting this to "no" will make a warning symbol appear next to the phone number on their Details screen)
- Suppress or block email communication
- Suppress or block SMS communication
- Suppress creation of letters using Mail Merge
Suppress or block - what's the difference?
In the case of email and SMS, there are two common ways to create and send emails;
- Emails and SMS that are sent on a one-by-one basis direct from an organisation's Details screen
- Emails and SMS that are created in batches by the system when directed by a user. For example -
- Email mail merges
- SMS sent to people due to attend a meeting
The "Suppress" options on the Contact and Consent Rules page will prevent the org/person receiving emails or SMS that are created in batches, but will not prevent the user receiving them from the system on a one-by-one basis.
The "Block" options on the Contact and Consent Rules page will prevent users from creating emails or SMS to the org/person even directly from the org/person's Details screen.
Rob Kay - manual author (talk) 16:54, 30 December 2014 (GMT)
