Club and Clinic Cancellations

Location in standard build: Reports tab > Clubs & Clinics > Club and Clinic Cancellations

The Club & Clinic Client Cancellation Report shows cancellations for Club/Clinic Occurrences.

A Cancellation is when someone is confirmed to attend an Occurrence of a Club/Clinic (i.e. they are booked into an attendance slot), but they are then un-booked (removed from the attendance slot). Cancellations are only recorded if the "Record all Cancellations?" option for the Club/Clinic is set to "Yes".

When this option is set to "Yes", if someone is removed from the attendance list, the user will automatically be shown a data entry screen where they can enter the reason for the cancellation. The reasons available are the list of Non-Attendance Reasons.

Report Filters

You can filter the report by:

• Date range (you must enter a date range, otherwise the system will return no results)
• Active, Inactive or all clubs/clinics/groups
• Clinic or Club
• Project Associated With - i.e. the "parent" project of the Club/Clinic
• Cancelled Appointments in Events or Audit of All Cancellations? - the only difference between these two formats is that the "Audit" option has some extra columns (see below).
• Sort By Client or By Event Date - this will group the reporting output.

Output columns

The data output on the report contains the following columns:

• Client ID
• Audit Reference - only shown on the "audit of all cancellations" version of the report