Difference between revisions of "Help Centre"

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You can also generate a diagnostic report from this tab. The support technician will advise you if this is required.
 
You can also generate a diagnostic report from this tab. The support technician will advise you if this is required.
  
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Revision as of 15:30, 10 April 2017

Helpheader small.png

Location in standard build: Top of every screen - "question mark" icon

File:Cl HC 1.png


The Help Centre contains various tabs with diagnostic and support information.


"About" tab

This tab shows details about your Charitylog system, and details about your own computer and browser, as well as some useful links (to sppedtest.net, for example).

File:Cl HC 2.png


"Development Suggestions" tab

This tab is deprecated.


"Manual" tab

This tab contains a link to this manual.

File:Cl HC 3.png


"Live Chat" tab

We recently piloted a live chat feature. We're now reviewing your feedback and looking at some possible providers of live chat software.


"Remote Desktop" tab

This tab contains a link to open a remote desktop session. This will allow our support team to view your screen and control your keyboard and mouse.

Our support technician will give you a 9 digit number to enter, which will prompt your computer to download a small program to share your screen.

You can also generate a diagnostic report from this tab. The support technician will advise you if this is required.

File:Cl HC 4.png


"Walkthroughs' tab

"System Updates" tab

The "System Updates" tab contains the following tabs:

  • Future Updates tab, showing updates coming when your system is automatically upgraded to the next version.
  • Released Updates tab, showing updates that have already been released. You can tick updates "as read", just like emails; when you next view the page, updates marked as read will be moved to the "Previously Read Updates" tab.
  • Change Your Release Date - the system is automatically updated four times per year. These updates go live on the 1st Feb, 1st June and 1st October each year. However, to manage the load on our support department, not all customer systems are upgraded on the release date of the upgrade. In fact, your system can update at any time during the 4 month period between releases.

However, if you want to update your system earlier than your scheduled date, you can change the date here and click "Update Release Date".



Rob Kay - manual author (talk) 16:28, 10 April 2017 (BST)

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